Terms of Service & Return Policy
Last Updated: October 2026 • Effective for all digital platforms, retail store visits, and courier deliveries.
1. Agreement to Terms
By accessing, browsing, or utilizing the digital platforms, patient intake forms, prescription refill forms, prescription transfer tools, or retail health services operated by New Britain Pharmacy (located at 46 Broad St, New Britain, CT 06053, referred to herein as "we," "us," or "our"), you acknowledge that you have read, understood, and agreed to be legally bound by these Terms of Service, our Notice of Privacy Practices, and our HIPAA compliance notices.
2. No Substitute for In-Person Professional Medical Advice
All informational and educational content provided on this website—including health guides, clinical articles, vaccine information, over-the-counter product descriptions, and medication synchronizing overviews—is compiled for general health education purposes only. It is not intended to replace, override, or substitute for formal diagnosis, clinical medical advice, or personalized care provided by your physician or other qualified healthcare provider. Always consult a licensed healthcare professional regarding your specific health condition or before starting any new medication regimen.
3. Prescription Intake, Refill Verification & Pharmacist Authority
Submitting a refill request, prescription transfer request, or new patient intake form through our online platform does not constitute an immediate binding contract to dispense. All prescription requests are subject to rigorous verification, clinical review, drug-utilization evaluations (DUR), and final authorization by our licensed pharmacists in strict accordance with the Connecticut General Statutes (Chapter 400j - Pharmacy), the Connecticut Department of Consumer Protection (DCP) Drug Control Division, and Title 21 of the United States Code (Controlled Substances Act).
4. Return, Refund & Exchange Policy
Like major community and retail pharmacies nationwide (including Walgreens, CVS, and Rite Aid), New Britain Pharmacy adheres to strict federal and state health safety regulations regarding what products can and cannot be returned. Our policies protect all patients from adulteration, contamination, and improper drug storage risks.
4.1 Prescription Medications (Tablets, Capsules, Liquids, Injections & Compounds)
STRICT LEGAL NON-RETURN POLICY: Under federal FDA/DEA regulations and Connecticut State Department of Consumer Protection (DCP) pharmacy law, prescription medications CANNOT be returned for refund, store credit, exchange, resale, or reuse once they have left the custody of the pharmacy.
Why this law exists: Once a prescription medication has been picked up by a patient or delivered by courier to a residence, the pharmacy cannot guarantee that the medication has been maintained under manufacturer-specified temperature, humidity, lighting, and tamper-evident storage conditions. To protect the public health and ensure zero compromise to medication integrity, no pharmacy may legally accept returned prescription medications back into inventory.
4.2 Over-the-Counter (OTC) Products & Medicine Cabinet Essentials
For non-prescription retail products purchased in our front store or through our online catalog (e.g., unopened pain relievers, allergy medicines, vitamins, first-aid bandages, and personal wellness essentials):
- 30-Day Return Window: You may return eligible, unopened items within 30 calendar days from the date of purchase.
- Original Packaging & Safety Seal: Items must be completely unused, undamaged, and in their original manufacturer packaging with all factory tamper-evident safety seals fully intact.
- Proof of Purchase: A valid store receipt, digital order confirmation, or packing slip is required for a full refund to your original payment method. Returns without proof of purchase (if authorized by store management) may receive store credit at the lowest recent selling price.
- Non-Returnable OTC Items: For health and sanitation reasons, items with broken or unsealed caps, opened creams/lotions/liquids, opened diagnostic test kits (e.g., COVID tests, diabetic test strips, pregnancy tests), and clearance items are strictly non-returnable.
4.3 Durable Medical Equipment (DME) & Sanitation Standards
Durable Medical Equipment (such as unopened walkers, canes, crutches, and mobility accessories) in unopened, factory-sealed condition with receipt may be returned within 30 days.
Infection Control & Body-Contact Exceptions: Under Connecticut public health standards, items that come into direct bodily contact or are used for personal sanitary care—including bathroom safety equipment (toilet seat risers, shower chairs, commodes), cushions, compression hosiery/stockings, and opened sterile wound dressings—cannot be returned or exchanged once opened or used under any circumstances.
4.4 Unwanted, Expired, or Discontinued Medication Disposal
While pharmacies cannot refund unwanted or expired medications, we encourage all patients never to dispose of tablets or capsules by flushing or trash disposal. Call our pharmacy team at (860) 223-0522 to learn about safe community medication take-back kiosks, authorized disposal pouches, and local drop-off dates in the City of New Britain and Hartford County.
4.5 How to Process an In-Store Return
To return an eligible unopened OTC or DME item, bring the product and your receipt to:
New Britain Pharmacy
46 Broad St, New Britain, CT 06053
Customer Service Phone: (860) 223-0522
Hours: Mon–Fri: 9:00 AM – 6:00 PM | Sat: 9:00 AM – 1:00 PM
5. Limitation of Liability
To the fullest extent permitted by applicable law, New Britain Pharmacy, its licensed pharmacists, technicians, officers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your access to or inability to use this platform, unauthorized third-party access, or delays in electronic communications.
6. Governing Law & State Jurisdiction
These Terms of Service and any related disputes shall be governed by, construed, and enforced in accordance with the laws of the State of Connecticut, without giving effect to any principles of conflicts of law. Any legal proceeding arising out of or relating to these terms shall be instituted exclusively in the state or federal courts located in Hartford County, Connecticut.
7. Contact Our Pharmacy Team
If you have any questions regarding these Terms of Service, your order status, or our return guidelines, please contact us:
• Phone: (860) 223-0522
• New Patient Intake: (860) 406-5011
• Fax: (860) 223-0822
• Address: 46 Broad St, New Britain, CT 06053